Return & Exchange Policy
Thank you so much for choosing Palmetto Pup Co LLC!
✻ Unfortunately, most of our items/stickers are customized & made to order; therefore they are not eligible for a return or exchange. Please contact us with any problems or concerns.
✻ Returns for extenuating circumstances are subject to approval by Palmetto Pup Co LLC.
✻ Please note: Shipping costs are non-refundable.
✻ Customers are responsible for any shipping costs for returning items.
✻ For extenuating circumstances approved by Palmetto Pup Co LLC, customers must submit a return request within 72 hours of the parcel's tracking number marked "delivered".
✻ Return requests after 72 hours of the package being delivered will not be accepted.
✻ Refunds will only be submitted to the original method of payment.
✻ Please allow time for the refund to be processed by your bank.
✻ If the refund has not shown up within 3-7 business days please contact your bank.
✻ Please note: we are not responsible for damaged, lost or stolen packages.
✻ Kindly, submit a claim with the USPS or the shipping carrier as this is out of our control.
Any questions or concerns please feel free to contact us.