Return & Exchange Policy

Thank you so much for choosing Palmetto Pup Co LLC!


All customized items are made to order.

 Unfortunately, most of our items/stickers are customized & made to order; therefore they are not eligible for a return or exchange. Please contact us with any problems or concerns.

 Returns for extenuating circumstances are subject to approval by Palmetto Pup Co LLC.

✻ Please note: Shipping costs are non-refundable.

 Customers are responsible for any shipping costs for returning items. 

 For extenuating circumstances approved by Palmetto Pup Co LLC, customers must submit a return request within 72 hours of the parcel's tracking number marked "delivered".

 Return requests after 72 hours of the package being delivered will not be accepted. 

  Refunds will only be submitted to the original method of payment.

 Please allow time for the refund to be processed by your bank.

 If the refund has not shown up within 3-7 business days please contact your bank.

✻ Please note: we are not responsible for damaged, lost or stolen packages.

✻ Kindly, submit a claim with the USPS or the shipping carrier as this is out of our control.


Any questions or concerns please feel free to contact us.